Privacy Policy

The information we collect

Personal information is information or an opinion, whether true or not, about an individual who is identified or reasonably identifiable. We may collect: your name; contact details (email, location, phone); date of birth; payment details (processed through our third-party payment processor); preferences and opinions; feedback and survey responses; details of services we've provided; support requests; browser session and geo-location data; device and network information; page views, sessions and browsing behaviour; cookies data; and any other personal information you provide directly or indirectly.

Sensitive information

With your explicit consent, Sanctuary collects sensitive health and wellbeing information to power cycle tracking, wellness features and reflection tools: menstrual cycle data, pregnancy status, energy levels, mood, journal entries, reflections, goals and gratitude notes.

We collect this only to deliver Sanctuary's features. We do not use it for advertising, sale or any purpose beyond delivering the features you use. You may choose not to provide this information, though doing so may limit functionality.

How we collect personal information

• Directly: when you register, use the app, or contact us.
• Indirectly: when you interact with our website or communications.
• From third parties: including analytics providers, marketing partners, and other users who invite you.

Disclosures to third parties

We may disclose personal information to:

• IT service providers, data storage, hosting and analytics providers;
• Paddle.com Market Limited, our reseller and Merchant of Record, who handles payment processing, billing, tax and refunds. Paddle's privacy notice: paddle.com/legal/privacy;
• our employees, contractors and related entities;
• courts, tribunals and regulatory authorities as required or authorised by law;
• Google Analytics and similar analytics providers.

Data retention and account deletion

We retain your personal information for as long as your Sanctuary account is active and for a reasonable period thereafter. You may delete your account at any time through the in-app settings under Your Account → Delete my account. Deletion permanently removes all personal information we hold about you.

Storage and security

Personal information is stored securely with physical, electronic and managerial safeguards designed to prevent unauthorised access, misuse, loss and disclosure. Information may be stored overseas by our third-party providers.

Your rights

You may request access to, or correction of, the personal information we hold about you, unsubscribe from marketing communications, or make a complaint. Contact us using the details below. If you're not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

Contact

For any questions or notices, please contact us at:

Email: contact@sanctuaryapp.com.au