Sanctuary

Terms & Conditions

Our Disclosures

  • Your Subscription is subject to a minimum term as set out in your Account. You may cancel your Subscription at the expiry of the minimum term.
  • Unless terminated in accordance with these Terms, your Subscription will roll over on an ongoing basis.
  • Reflective guidance features are for general wellbeing and self-reflection only, and are not medical, psychological, legal, financial, emergency, crisis, or professional advice.
  • Refunds are handled by our reseller, Paddle.com, in accordance with our Refund Policy (including a 30-day money-back guarantee).
  • Our liability is limited to repaying you up to 12 months of Fees; we are not liable for Consequential Loss or loss/corruption of data.

Nothing in these terms limits your rights under the Australian Consumer Law.

Introduction

These Terms are between Awaken Agency, a sole trader operated by Jasmine Ozluk (we/us/our), and you.

Reseller and Merchant of Record: Our order process is conducted by Paddle.com Market Limited. Paddle handles all payment processing, billing, tax, invoicing, refunds and related customer service. By purchasing a Subscription you agree to Paddle's Buyer Terms at paddle.com/legal/checkout-buyer-terms.

Acceptance and App Licence

  1. You accept these Terms by registering an Account on the App.
  2. You must be at least 16 years old to use the App.
  3. We may amend these Terms at any time with written notice. Continuing to use the App after 30 days is acceptance.
  4. We grant you a personal, non-exclusive, revocable, worldwide, non-transferable licence to download and use the App.
  5. You must not use the App unlawfully, tamper with it, scrape it, or use it to harass others.

Reflective Guidance

The App may include journalling prompts, reflective suggestions and wellness reflections. These are provided for general information, organisation and wellbeing support only, and are not a substitute for advice from an appropriately qualified professional. If you are in immediate danger or crisis, contact local emergency services immediately.

Subscriptions

  1. You agree to pay the subscription Fees on each Payment Date. Fees are billed automatically for each Subscription Period.
  2. Your Subscription rolls over on an ongoing basis until cancelled.
  3. Refunds are handled by Paddle under our Refund Policy (30-day money-back guarantee).
  4. We may change Subscription features or Fees with 30 days' notice.

Your Data

  1. You own all data you upload to the App.
  2. You grant us a limited licence to copy, transmit, store and backup Your Data solely to provide the Services.
  3. You are responsible for keeping backups of important data.

Liability

To the maximum extent permitted by law, neither Party will be liable for Consequential Loss, and our aggregate liability is limited to us repaying you up to 12 months of Fees paid during the term of your Subscription.

Governing law

These Terms are governed by the laws of Queensland, Australia.

Contact

Email: contact@sanctuaryapp.com.au

Last update: 15 April 2026