Refund Policy

30-day money-back guarantee

You may request a full refund of your most recent subscription payment within 30 days of the charge date, for any reason. After 30 days, your subscription continues until cancelled and previous payments are non-refundable, except where required by Australian Consumer Law.

How to request a refund

All payments are processed by our reseller and Merchant of Record, Paddle.com. To request a refund, visit paddle.net and look up your order using the email you used at checkout, or contact us at contact@sanctuaryapp.com.au and we'll guide you through it.

Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank.

Cancellation

You can cancel your subscription at any time from your account settings or through paddle.net. Cancellation stops future renewals; you keep access to paid features until the end of the current billing period.

Your statutory rights

Nothing in this policy limits your rights under the Australian Consumer Law or any other non-excludable consumer protection laws that apply to you.